Shipping Fee
A few products under the categories including 'Accessories', 'Coats & Clothing' and 'Bed' are shipped separately by our shipping partners.
Standard shipping charges based on the product weight and shipping location shall be applicable to these products.
The shipping fees will be calculated before checkout
Goods Returned to Sender
In cases where goods are returned to the sender, such as non-collection, incorrect address, refusal, or carrier error, no restocking fee will be applied. The shipping charges for your order will be refunded only if VetSupply or the carrier is responsible for non-delivery.
Change of Mind Returns
Change of mind returns will be subject to a 10% restocking fee, and the shipping portion of your order is non-refundable.
We understand that returning a product can be frustrating, but we are unable to accept returns for change of mind under the following circumstances:
- The product has been removed from its original packaging.
- Labels or seals on the product have been tampered with or removed.
- The product has clear signs of use, damage, or is soiled.
- The product contains food or medication.
- The end customer received the product more than 14 days ago.
Damaged or Incorrect Goods
Any goods that are sent incorrectly or arrive damaged will be replaced at VetSupply's expense. We will uphold our warranty obligations as defined under Australian consumer law. Please contact us regarding any warranty claims, and we will arrange pickup and replacement of the product in accordance with the manufacturer's warranty conditions.
We cannot accept warranty returns for pet accessories that have been damaged by an animal unless a manufacturing fault can be identified with the product. Such claims will be forwarded to the product manufacturer for investigation before accepting a return or replacement.
Returning a Product
Prior to initiating a change of mind return, please contact VetSupply. Goods should be sent to the following address:
Returns, 1/106-108, Station Road, Seven Hills, NSW 2147
Customers are responsible for the shipping costs associated with returning goods, except in cases where VetSupply has agreed to cover return postage costs due to an error on our part. Please note that VetSupply assumes no responsibility for loss or damage during the return transit.
Product refunds will be credited to the original payment method used for the purchase.
Cancelling an Order
Please get in touch with us promptly if you need to cancel an order, as orders cannot be refunded once they have been dispatched from our warehouse.
Aristopet Animal Health Stop Itch for Dogs & Cats
Aristopet Animal Health Stop Itch for Dogs & Cats is a broad-spectrum antiseptic treatment designed to help treat and manage several skin conditions. Formulated with povidone-iodine and iodophor as active ingredients, it provides broad-spectrum antiseptic action to assist in the treatment of eczema, non-specific dermatoses, fungal infections, and ringworm. It can also be used as an antiseptic shampoo to help reduce the spread of skin infections.
This easy-to-use solution can be applied directly to affected skin areas to help soothe itching and support skin health. It is also suitable as an emergency first aid treatment for minor wounds, including cuts, abrasions, burns, and lacerations. Suitable for dogs and cats over 12 weeks of age, Stop Itch helps keep skin clean while supporting the natural healing process.
As a Shampoo:
- Dilute 1 part Stop Itch with 20 parts warm water.
- Work thoroughly into the coat and create a lather.
- Leave the foam on for at least 5 minutes.
- Rinse and dry thoroughly.
- Apply undiluted Stop Itch to affected and surrounding areas.
- Wipe excess product from cats' coats.
For Skin Conditions:
- Clean affected areas with a dilution of 1 part Stop Itch to 20 parts warm water.
- Towel dry the area.
- Apply undiluted Stop Itch directly to the affected skin.
- Repeat daily for 3–4 days or until improvement is seen.
For Minor Wounds:
- Soak cotton wool or gauze with undiluted Stop Itch.
- Dab onto cuts, abrasions, burns, or superficial wounds.
- Repeat daily for 3–4 days or until healing is evident.
- Broad-spectrum antiseptic lotion and shampoo
- Helps manage itching and irritated skin
- Assists in the treatment of eczema and dermatitis
- Supports treatment of fungal infections, including ringworm
- Helps prevent the spread of skin infections
- Suitable as an antiseptic shampoo
- Can be applied directly to affected skin areas
- Useful for minor cuts, burns, abrasions, and lacerations
- Can be dabbed on minor, superficial animal wounds
- Easy-to-use liquid formula
- Suitable for dogs and cats over 12 weeks of age
- For animal treatment only.
- Do not use on puppies or kittens under 12 weeks old.
- Read the instructions on the label before use.
- Prevent pets from licking the product during use.
- Some animals may be sensitive to iodine-based treatments.
- Consult your vet before using.
- Avoid contact with eyes.
- Use only as directed.
- Keep out of reach of children and pets.
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Target species
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Dogs and cats
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Mode of Administration
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Topical
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Active Ingredients
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Povidone-Iodine 15 g/L, Iodophor 6 g/L (Equivalent to 0.75% Available Iodine)
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Brand
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Aristopet
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